Complaints Management

  • Complaint about Us
  • How to Make a Complaint about CartRight.pk
  • How Will We Deal with Your Complaint
  • If You Are Unhappy With The Way We Are Handling Your Complaint.
  • Our Commitment to You
  • If your Complaint is About a Provider

Complaint about Us

We're committed to providing the best possible service. On the rare occasions that our service has not lived up to our own high standards, we are truly sorry for this but we want you to tell us at complaints@cartright.pk – as this is the only way we will be able to improve our service.

How to Make a Complaint about CartRight.pk

You can write a letter or send an email to us, and we will look to resolve the matter as quickly and fairly as possible.

Email: complaints@cartright.pk

By Post: Customer Services Manager
Amos Global
1st Floor, 4 Noon Avenue
Canal View, Lahore 54600
Pakistan

How Will We Deal with Your Complaint

Once we have received your complaint we will respond with a full reply or send you an acknowledgement letter, which will tell you:

  • Who is dealing with your complaint?
  • When we will contact you again

If we have sent you an acknowledgement letter, we will try to respond to your complaint within 14 days. If your complaint is particularly complex, we may need to spend longer investigating it, up to a maximum of 8 weeks. In these cases, we will periodically give you an update on our progress.

If You Are Unhappy With The Way We Are Handling Your Complaint

When dealing with your complaint we follow international guidelines. If you are unhappy with the way your complaint is being handled you can ask for it to be reviewed at a higher level within Cartright.pk by contacting (a.shore@amos-global.com) or writing to:

Azhar Shore
CEO - AMOS Global
4 Noon Avenue, Canal View
Lahore 54600

Our Commitment to You

We aim to resolve your complaint quickly and efficiently by:

  • Making it easy for you to tell us about your complaint
  • Carrying out a full investigation
  • Providing a detailed account of our actions
  • Ensuring you are satisfied that we have handled your complaint fairly

If your Complaint is About a Provider

If you've purchased a product through our website, and you have a complaint about the provider, then you should address your complaint directly to that company.

To find out how to raise your complaint, please refer to your provider's complaint procedure which you should find on their website. We can't accept liability for errors made by your selected provider, or answer any complaints on their behalf.

If you wish to raise a formal dispute, you can do so through the procedures specified by provider’s procedures.

These procedures should help you to access the appropriate dispute resolution.

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