We're committed to providing the best possible service. On the rare occasions that our service has not lived up to our own high standards, we are truly sorry for this but we want you to tell us and you can write a letter or send an email to us, and we will look to resolve the matter as quickly and fairly as possible – as this is the only way we will be able to improve our service.
Once we have received your complaint we will respond with a full reply or send you an acknowledgement letter, which will tell you:
If we have sent you an acknowledgement letter, we will try to respond to your complaint within 14 days. If your complaint is particularly complex, we may need to spend longer investigating it, up to a maximum of 8 weeks. In these cases, we will periodically give you an update on our progress.
When dealing with your complaint we follow international guidelines. If you are unhappy with the way your complaint is being handled you can ask for it to be reviewed at a higher level within Cartright.pk by contacting here:
We aim to resolve your complaint quickly and efficiently by:
If you've purchased a product through our website, and you have a complaint about the provider, then you should address your complaint directly to that company. To find out how to raise your complaint, please refer to your provider's complaint procedure which you should find on their website. We can't accept liability for errors made by your selected provider, or answer any complaints on their behalf. If you wish to raise a formal dispute, you can do so through the procedures specified by provider’s procedures. These procedures should help you to access the appropriate dispute resolution.